zbaji Terms & Conditions

Introduction & Agreement

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and zbaji ("zbaji", "we", "us", "our"), the operator of the online gambling platform accessible at https://zbaji.vu ("Platform", "Website", "Service").

By accessing the zbaji website, creating a player account, making a deposit, placing a wager, or using any feature of the Platform in any capacity, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease all use of the Platform and close your account.

zbaji reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

Eligibility & Account Registration

To register and maintain an account on zbaji, you must satisfy all of the following eligibility requirements at the time of registration and on a continuous basis throughout your use of the Platform:

• You are at least 21 years of age. zbaji strictly prohibits the use of the Platform by any person under the age of 21. Age verification may be requested at any time.
• You are accessing the Platform as a private individual acting on your own behalf and not on behalf of any third party.
• You are not accessing the Platform from a jurisdiction where online gambling is illegal or where your participation would violate applicable local law.
• You have not previously had an account suspended or terminated by zbaji for breach of these Terms.
• You are not a director, employee, consultant, agent, or close associate of zbaji or any of its affiliated game providers, payment processors, or technology partners.

Each player is permitted to hold only one (1) registered account on the zbaji platform at any given time. Opening duplicate or multiple accounts — whether under the same identity or using different personal details — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any pending balances.

During registration, you agree to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading registration information is a material breach of these Terms.

Account Verification (KYC)

zbaji is committed to maintaining a secure and fraud-free platform. As part of our Know Your Customer ("KYC") procedures, we may at any time — and are required to before processing withdrawals above defined thresholds — request that you provide documentation to verify your identity, age, address, and payment method ownership.

Acceptable verification documents include, but are not limited to:

• Identity verification: National ID card (NID), passport, or driver's licence showing your full name and date of birth.
• Address verification: A utility bill, bank statement, or official government letter issued within the past three months showing your current residential address.
• Payment method verification: Screenshot or confirmation of ownership of the bKash, Nagad, Rocket, or Upay mobile wallet used for deposits and withdrawals.

All submitted documents must be clear, legible, unaltered, and in their original form. zbaji reserves the right to request additional documentation at its sole discretion. Failure to provide satisfactory KYC documentation within a reasonable period of the request will result in withdrawal processing being suspended and may result in account closure.

All personal data collected during the KYC process is handled in accordance with the zbaji Privacy Policy. Documents are stored securely and used solely for identity verification and fraud prevention purposes.

Deposits & Withdrawals

All financial transactions on the zbaji platform are conducted exclusively in Bangladeshi Taka (BDT). zbaji does not accept foreign currency deposits and does not perform currency conversion on behalf of players.

Deposits: The minimum deposit amount is ৳500. Deposits are accepted via bKash, Nagad, Rocket, and Upay mobile financial services. Deposits from third-party accounts — accounts not registered in your own name — are strictly prohibited. zbaji is not responsible for delays caused by mobile network outages or third-party payment system maintenance windows.

Withdrawals: Withdrawal requests are processed to the verified mobile wallet associated with your zbaji account. The minimum withdrawal amount is ৳1,000. Withdrawals will only be processed to the same payment method used for your most recent qualifying deposit, unless otherwise approved by zbaji's finance team following a written request. Verified accounts in good standing can expect withdrawal processing within 15 minutes to 24 hours depending on the time of request and current queue volume.

• zbaji does not charge a platform fee on standard withdrawals. Your mobile wallet provider may apply its own transaction fees.
• Withdrawals may be delayed if your account has outstanding KYC requirements or if a security review has been flagged on your account.
• Bonus funds and real-money funds are tracked separately. Only real-money balances that meet withdrawal eligibility conditions may be withdrawn.
• zbaji reserves the right to apply additional verification checks to any withdrawal request at its discretion, particularly for large or unusual transaction amounts.

Bonuses & Promotional Offers

zbaji may from time to time offer bonuses, free bets, cashback promotions, reload offers, seasonal promotions (including Eid, Pohela Boishakh, Victory Day, and IPL/BPL season campaigns), and other promotional incentives to eligible players. All such offers are subject to specific terms and conditions stated at the time the promotion is communicated.

Unless otherwise explicitly stated in the promotion's specific terms, the following general bonus conditions apply:

• Bonus funds are credited to a separate bonus balance and cannot be withdrawn until all applicable wagering requirements have been completed in full.
• Standard wagering requirements for deposit match bonuses are 30x the combined deposit and bonus amount, unless a different multiplier is stated in the specific promotion terms.
• Only wagers placed on eligible games contribute to wagering requirements. Live casino games typically contribute at a lower percentage rate than slots. The eligible game list and contribution rates are specified in the applicable promotion terms.
• Each promotion is limited to one claim per player, per household, per IP address, and per mobile device unless otherwise stated.
• zbaji reserves the right to withdraw, alter, restrict, or cancel any promotion at any time without prior notice.
• Bonus abuse — including but not limited to the opening of multiple accounts to claim multiple bonuses, exploiting technical errors, or engaging in low-risk betting strategies designed to clear wagering requirements without genuine gameplay risk — constitutes a material breach of these Terms and will result in account suspension and forfeiture of bonus and associated winnings.

Winnings generated from bonus funds that exceed the applicable maximum bonus win cap (where stated) will be removed from the withdrawable balance at the time the withdrawal is processed. Players are advised to check the specific promotion terms carefully before opting into any bonus offer.

Game Rules & Betting

All casino games offered on zbaji are provided by third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its provider's published rules, paytables, and Return to Player (RTP) percentages. zbaji does not alter, adjust, or override game logic supplied by its provider partners.

All games on the zbaji platform use certified Random Number Generator (RNG) technology. Game outcomes are generated independently and are not influenced by zbaji's own systems, player history, or account balance levels.

For sports betting, the following conditions apply:

• All bets are accepted subject to the published odds at the time the bet is confirmed. Odds may change prior to bet placement; the odds displayed at confirmation are the odds applied to your wager.
• zbaji reserves the right to void any bet placed on an event that has been incorrectly priced due to a manifest error. In such cases, the stake will be returned to the player's account.
• Live in-play bets are accepted subject to real-time market availability. zbaji may suspend in-play markets at any time during an event at its discretion.
• Bets that would constitute matched betting, arbitrage betting, or systematic exploitation of price differentials may be voided and the associated account restricted.
• Maximum payout limits apply on a per-event and per-market basis. Applicable limits are published in the sportsbook interface alongside the relevant markets.

In the event of a technical fault, disconnection, or system error during a game or bet, zbaji will endeavour to resolve the issue based on the available server-side data. The decision of zbaji's technical team in such cases is final and binding. zbaji is not liable for losses arising from internet connectivity issues on the player's end.

Prohibited Conduct

The following conduct is strictly prohibited on the zbaji platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, permanent account closure, forfeiture of balances, and referral to the relevant authorities where applicable:

• Multi-accounting: Registering or operating more than one zbaji account in any name, combination of details, or device.
• Fraud and misrepresentation: Providing false identity information, submitting forged KYC documents, or misrepresenting your eligibility to use the Platform.
• Bonus abuse: Exploiting bonuses through matched betting, low-risk arbitrage strategies, or by opening multiple accounts to claim the same promotion more than once.
• Collusion: Coordinating with other players to manipulate game outcomes, share hole cards, or exploit real-time communication advantages in live casino games.
• Automated play: Using bots, scripts, automated software, or any other non-human input mechanism to interact with the Platform.
• Chargebacks: Filing an unjustified chargeback or payment dispute with your mobile wallet provider after a deposit has been credited and used on the Platform.
• Money laundering: Using the zbaji platform to deposit, cycle, or withdraw funds connected to illegal activity.
• Underage gambling: Attempting to access or use the Platform while under the age of 21, or facilitating such access by a minor.

Account Suspension & Termination

zbaji reserves the right to suspend or terminate any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period of request.
• Identification of fraud, money laundering, or other illegal activity.
• Reasonable suspicion that an account is being operated by a person under 21 years of age.
• A self-exclusion request submitted by the account holder or a responsible gaming referral from a recognised support organisation.
• Account inactivity for a continuous period of 12 months or more.

Where an account is closed due to breach of these Terms, zbaji reserves the right to forfeit the entire account balance, including both real-money and bonus funds. Where an account is closed for administrative reasons unrelated to player misconduct, any real-money balance held at the time of closure will be returned to the player's verified payment method after deducting any applicable processing fees.

Players wishing to voluntarily close their zbaji account in good standing may do so by contacting the support team at support@zbaji.vu. Voluntary account closure requests will be processed within 5 business days.

Responsible Gaming

zbaji is committed to promoting safe and responsible gambling practices. We recognise that for a small number of individuals, gambling can become problematic, and we take our duty of care to our player community seriously.

The following responsible gaming tools are available to all registered zbaji players free of charge and can be activated at any time through your account dashboard or by contacting support:

• Deposit limits: Set a maximum daily, weekly, or monthly deposit cap on your account.
• Loss limits: Define a maximum amount you are prepared to lose within a defined time period.
• Session time reminders: Receive automatic notifications after a set session duration to remind you how long you have been playing.
• Cooling-off period: Temporarily restrict access to your account for a defined period of between 24 hours and 6 weeks.
• Self-exclusion: Permanently close your account and request exclusion from zbaji marketing communications. Self-exclusion requests are irreversible for a minimum period of 6 months.

For further information about responsible gaming practices, available tools, and support organisations serving Bangladesh, please visit the zbaji Responsible Gaming page. If you believe gambling is negatively affecting your life or the life of someone you care about, we encourage you to seek help promptly. The zbaji support team can be reached at support@zbaji.vu and will treat all responsible gaming communications with full confidentiality.

Privacy & Data

zbaji collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account on zbaji, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by zbaji is used for the following primary purposes: account administration and player identification, KYC and fraud prevention, transaction processing, customer support, responsible gaming monitoring, and the delivery of personalised promotional communications where you have opted in to receive them.

zbaji does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with regulated third parties such as payment processors, game providers, and KYC verification partners to the extent necessary to deliver the zbaji service. For full details, please review the Privacy Policy.

Intellectual Property

All content on the zbaji platform — including but not limited to the zbaji brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive intellectual property of zbaji or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the zbaji platform for personal entertainment purposes only. You may not copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any zbaji content without prior written authorisation from zbaji.

Game content, including game artwork, audio, animations, and software logic, remains the intellectual property of the respective game provider (e.g., Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) and is used by zbaji under licence. Unauthorised reproduction of game content is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by applicable law, zbaji's total aggregate liability to you for any claim arising out of or related to your use of the Platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by you into your zbaji account in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

zbaji shall not be liable for any of the following, regardless of whether such loss was foreseeable or zbaji had been advised of the possibility of such loss:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, special, incidental, consequential, or punitive damages of any kind.
• Any loss arising from the unavailability of the Platform due to scheduled maintenance, technical failures, or circumstances beyond zbaji's reasonable control.
• Any loss arising from the actions or omissions of third-party game providers, payment processors, or telecommunications providers.

The Platform is provided on an "as is" and "as available" basis. zbaji makes no warranties, express or implied, regarding the uninterrupted or error-free operation of the Platform. Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

Amendments to Terms

zbaji reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made, zbaji will notify registered players by email to the address on file or by displaying a prominent notice on the Platform prior to the changes taking effect.

The effective date of the current version of these Terms is stated at the top of this document. If you continue to use the zbaji Platform after revised Terms have been published and notified, you will be deemed to have accepted the updated Terms in full. If you do not accept the revised Terms, you must cease use of the Platform and submit a voluntary account closure request to support@zbaji.vu.

Previous versions of these Terms may be requested from the zbaji support team for reference purposes. In the event of any inconsistency between a translated version of these Terms and the English language version, the English language version shall prevail.

Governing Law

These Terms & Conditions, and any dispute, claim, or controversy arising out of or in connection with them or your use of the zbaji Platform, shall be governed by and construed in accordance with the laws of the jurisdiction in which zbaji operates. Both parties agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any such dispute.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

The failure of zbaji to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by zbaji of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

Contact & Support

If you have any questions regarding these Terms & Conditions, require clarification on any provision, wish to raise a complaint, or need to contact zbaji for any account-related matter, please reach out to our support team using the contact details below:

• Email (plain text — not a clickable link): support@zbaji.vu
• Support hours: Available during Bangladesh Standard Time (UTC+6) business hours, seven days a week including public holidays.
• Response time: zbaji aims to acknowledge all support emails within 4 hours and resolve standard enquiries within 24 hours of receipt.

For responsible gaming queries, self-exclusion requests, and player protection matters, please refer to the Responsible Gaming page for dedicated contact options and additional support resources.

For frequently asked questions covering account setup, deposits, withdrawals, bonuses, and game rules, please visit the FAQ page.